Shipping and Return
Below are different shipping options and their costs.
| Weight | Delhivery (Pre-paid and COD) | Speed Post (only Pre-paid) | Registered parcel (only pre-paid) |
|---|---|---|---|
| 0 - 0.5 kg | 50 | 60 | 20 |
| 0.5 - 1kg | 70 | 120 | 40 |
| 1 - 1.5 kg | 120 | 180 | 60 |
| 1.5 - 2 kg | 160 | 240 | 80 |
| 2 - 2.5 kg | 200 | 300 | 100 |
| 2.5 - 3 kg | 240 | 360 | 120 |
| 3 - 3.5 kg | 270 | 420 | 140 |
| 3.5 - 4 kg | 300 | 480 | 160 |
| 4 - 4.5 kg | 330 | 540 | 180 |
| 4.5 - 5 kg | 250 | 600 | 200 |
| 5 - 6 kg | 300 | 720 | 240 |
| 6 - 7 kg | 350 | 840 | 280 |
| 7 - 8 kg | 400 | 960 | 320 |
| 8 - 9 kg | 450 | 1080 | 360 |
| 9 - 10 kg | 500 | 1200 | 400 |
At your order checkout, you will find different shipping methodes as (a) Delhivery (b) Speed Post and (c) registered parcel. These three options has difffernt charges and lead time in shipping. You can decide it as per your preference.
Delhivery: Both COD and Pre-paid orders are processed through this shipment mode. This courier service takes 5 to 7 days to deliver to your door step.
Speed Post: Its faster delivery, and higher shipping charges. Only Pre-paid ordes are handling in this mode.
Registered parcel (India Post) - Comparitively less shipping charges, but it takes 5 to 12 days in delivery. Only Pre-paid orders are processed in this mode.
CocoaBean will be shipping your retail orders within 24 hours, and Wholesale orders will take 2-3 days as per the size of the order. We will update the tracking id for each order, after shipping the Parcel. You can track the status using those tracking id's.
In case the customer is not available to receive the product at the shipping address, the product will be returned and the money refunded after deducting the shipping charges.
BULK shipping methodes:
we also support Truck based tranport for bulk orders above 50 kg. We are partnering with VRL (all India), KRS and TVS (South India), depends on the availability for these tranports in your locality. These bulk order tranport cost less price (8 to 15 rs) depends on the distacnce to your location and tranport provider. You also can avail the option to TO-PAY while receiving the order in your place. Please contact us over phone/email to plan for BULK shipping methodes.
Return Policy
CocoaBean promises to supply quality products guaranteeing customer satisfaction. In case you are in anyway you are not statisfied with the quality of the product, there are no questions asked, you can return the product. You are required to send an email to customercare@cocoabean.in and then courier the product to the below address. You will be refunded the full amount within 48 hours after we receive the product. Ensure that you send a copy of the invoice with the return product. In case there is a change in the product returned or if the product is in any way damaged, CocoaBean has full authority to reject the product returned and the refund.
Return to below address:
CocoaBean Online Store
Farmspice Traders Private Limited,
Ground Floor, Pottamkulam Central Building,
Kalaketty, Kanjirapally,
Pin - 686508
Phone: 8088315132